Commercial HVAC Service Contracts.
Scheduled maintenance programs with documented reporting, client-portal access, and a structured approach to keeping your commercial HVAC systems running.
What's Included
Icebox service contracts are structured around scheduled preventive maintenance, documented inspection reporting, and ongoing equipment oversight. Each contract is tailored to the building's equipment inventory and operational requirements.
- Scheduled preventive maintenance visits per contract terms
- Documented inspection and service reports for each visit
- Filter, belt, and consumable replacement per maintenance schedule
- Coil cleaning, refrigerant checks, and control calibration
- Safety device testing and documentation
- Access to the Icebox client portal for service history and work-order tracking
Client Portal
Contract holders receive access to the Icebox client portal at app.iceboxhvacr.com. The portal provides visibility into service history, equipment records, completed work orders, and upcoming scheduled maintenance. All service documentation flows through the portal so building owners and managers have a centralized record of their HVAC maintenance program.
Portal features and availability may change over time.
Scheduling
Maintenance visits are scheduled based on contract terms, manufacturer recommendations, and seasonal requirements. Icebox coordinates scheduling with building management to align visits with operational needs and minimize disruption to tenants and building operations.
Emergency Response for Contract Holders
Contract holders can reach Icebox through our 24/7 emergency intake line for urgent HVAC situations. Icebox targets a 3-hour response for emergency calls from contract holders.
Response times are not guaranteed and depend on technician availability, travel distance, and current call volume. The 3-hour target is a procedural benchmark, not a contractual guarantee.
Scope of Work
What We Handle
- •Scheduled preventive maintenance for commercial HVAC
- •Documented inspection and service reporting
- •Client-portal access for service history and work-order tracking
- •Emergency intake access with 3-hour response target
- •Contract adjustments by mutual agreement
Outside Our Scope
- •Residential HVAC service contracts
- •Guaranteed response times — all response times are targets
- •Fire-suppression systems
- •Boiler installation (new units)
Frequently Asked Questions
Ready to set up a service contract?
Contact Icebox Mechanical Corp to discuss a maintenance program for your commercial HVAC equipment.