Privacy Policy
Last updated: May 2026
Icebox Mechanical Corp (“Icebox,” “we,” “us,” or “our”) operates the website iceboxhvacr.com and provides commercial HVAC services in the New York, New Jersey, and Connecticut metro area. This Privacy Policy describes the information we collect, how we use it, and your options regarding that information.
Information We Collect
Information you provide directly
When you submit a service request, contact form, or request a quote through our website, we collect the information you enter — which may include your name, company name, email address, phone number, service address, and a description of the issue or project. This information is sent to our team via email and is used to respond to your inquiry and coordinate service.
Information collected by phone
Icebox uses an AI phone assistant to gather initial information about your situation and route your call to a live operator. Phone conversations may be recorded for quality assurance and service coordination purposes. Information provided during calls — including name, contact details, location, and equipment details — is used to dispatch the appropriate technician and respond to your request.
Information collected automatically
When you visit our website, our web server collects standard log data including your IP address, browser type, referring page, pages visited, and time of visit. This data is used to maintain website operations, monitor performance, and understand how visitors use the site.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to service requests, quotes, and inquiries
- To dispatch technicians and coordinate site access
- To communicate about scheduled service and follow-up
- To maintain service records and contract documentation
- To improve our website and service delivery
- To comply with legal obligations
Information Sharing
Icebox does not sell, rent, or lease your personal information to third parties. We may share your information in the following limited circumstances:
- With our service team, technicians, and subcontractors as needed to perform the requested work
- With technology providers who process data on our behalf (email delivery, website hosting, phone systems) under appropriate data protection agreements
- When required by law, legal process, or government request
- To protect the rights, property, or safety of Icebox, our clients, or others
Cookies
Our website may use cookies — small data files stored by your browser — to remember your preferences and improve your experience. You can configure your browser to block cookies, though this may affect some website functionality.
We do not use cookies for advertising targeting. If third-party analytics tools are used on this site, they operate under their own privacy policies.
Data Retention
Service request data, contact form submissions, and client communications are retained as part of our business records for as long as necessary to provide service, maintain client relationships, and comply with legal and contractual obligations. Website log data is retained for a limited period for operational and security purposes.
Data Security
We implement reasonable technical and organizational measures to protect the information we collect from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you. To make such a request, contact us using the information below.
Children's Privacy
Our website and services are directed at businesses and commercial building operators. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us: